Privacy Policy

At Manns and Manns, we are committed to maintaining the trust and confidence of our clients, in particular we want you to know that Manns and Manns do not sell, rent or trade email lists for marketing purposes to third party companies. This Privacy Policy sets out how Manns and Manns handles data which identifies you.

Our company

Manns and Manns is a trading name of Manns and Manns Limited. Our company registration number is 069591504 and our registered office is Manns and Manns, Portsmouth Road, Bursledon, Southampton SO31 8EP.

If you have any queries concerning your personal information, please contact us at info@mannsandmanns.co.uk

Data Protection Information

We operate under the General Data Protection Act (GDPR) and any information you supply will be treated in accordance with that Act. You can obtain further information about data protection laws by visiting the Information Commissioner's website at www.ico.org.uk.

Information we gather and its use

We receive and securely store any personal information you enter on our website when registering, or provide Manns and Manns with when registering an interest in a property or our services. This also applies via telephone communication and other advertising portals/methods we may use. We use your contact details to communicate with you, we may also use your information to send you news about our products and services.

With your consent, Manns and Manns will pass on your basic contact details (name, address and contact number) or provide you with the details of carefully selected organisations, which we think may be of interest or relevant to you to enable you to complete a property transaction. These would typically be solicitors, mortgage brokers, EPC assessors, referencing companies and deposit protection organisations. Please note that any information you provide to an organisation outside of Manns and Manns limited, is that organisations responsibility. We advise that you check that organisations privacy policy before providing us with consent.

We may contact you by post, email, telephone or SMS for these purposes. If you do not want to receive such communication you can opt-out during registration, by emailing us at info@mannsandmanns.co.uk, or by following the unsubscribe instructions on any email correspondence we may send you. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service. For example, communication when viewing a property and after the event for feedback.

Securing your personal information

At Manns and Manns we are committed to protecting your privacy, we follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission, and to prevent unauthorised access. The servers that store your information are kept up to date and secured with appropriate firewalls/virus protection and have restricted access.

Retention of information

Any credit or debit card information, copies of passports, drivers licences or sensitive data that you have provided will be removed from your file and destroyed securely before archiving. Your file will then be kept for a period of seven years from the date that we archive it. The file will either be kept in it’s original paper format or the information stored electronically. The GDPR does not allow us to retain any data beyond what is required of us so after the period of seven years maximum the data will be destroyed.

External links

Our website may contain links to third party sites that we have no control over, if you visit those sites you should check you are happy with their own privacy policies and terms of use before providing any personal information. In addition, if you linked to our website from a third party, we cannot be responsible for the privacy policies and practices of that third party site.

Your acceptance

By subscribing to Manns and Manns from a confirmation email or letter, which may have been sent to you by your request (electronically or verbally), you consent to the collection and use of information by Manns and Manns in accordance with our privacy policy. If you do not agree to this policy, please unsubscribe and do not request to receive further information from our company. You have the right to withdraw your consent at any time to us using your data by using the unsubscribe link that would have been sent to you upon registration or receiving property updates. You may also request that we delete any of your personal data ( unless there is a lawful reason we must keep this information). To do this, please email info@mannsandmanns.co.uk

Please do not continue to use our website if you do not agree to this privacy policy or the cookie policy that we operate under.

Your rights to your personal information

As a user you have the following rights -

  • A right to be informed about our collection and use of personal information
  • A right to access your personal information
  • A right to correct your personal information
  • A right to ask us to delete your personal information unless we are obliged to retain it for other legal reasons
  • A right to restrict or object to the processing or use of your personal information
  • A right to report to a supervisory authority about the use of your personal information.

Accessing your data & complaints

If you would like to review or revise information you have previously provided to us online, or you have any questions relating to this Privacy Policy, you may do so, by emailing Manns and Manns at info@mannsandmanns.co.uk. We will deal with your request or complaint without undue delay.

You also have the right to lodge a complaint with the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office, or your local Citizens Advice Bureau.

Modifications to this policy

We reserve the right to change, modify, add or remove provisions of this Privacy Policy. Any changes to this Policy will be shown here, and we recommend that you check this Policy again from time to time. Should we have your explicit consent for email correspondence, we will update you by email, should a change to this policy affect the way Manns and Manns Limited uses your personal data.

Place of processing

The personal information held by us is held on and processed by computers situated in the UK and the EU.

Security

Manns and Manns do have security measures in place to protect our customer database and access to this database is restricted internally. However, it does remain your responsibility to protect yourself against unauthorised access to your log in details. If you open more than one browser of the same type whilst using the website, remember to close down all browser windows when you finish.

In the event you use any public Internet access, please remember to close down all browser windows when you finish. We advise that you to delete the browsing history and log off the computer. This will help ensure any personal information stored on that computer is lost.

Disclosure for legal reasons

We reserve the right to communicate such personal information as we hold to third parties which seek the disclosure of it, if we are requested to do so by law.

Links to third party sites

Our website may contain links to other sites. We are not responsible for the privacy practices, or the content of those websites. You should read the privacy policies of every website that collects data.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For more detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy which is available within our website.

Email matches

We send out an email to buyers containing properties that match your search criteria to the latest email address you supplied to us. To opt out of receiving these a customer can follow the unsubscribe instructions or send an email to info@mannsandmanns.co.uk. Upon registration you are sent a click here to subscribe confirmation email. You must ensure this is completed or we cannot email match your requirements.

Disclaimer

Whilst we use all reasonable efforts to ensure that the information published on our website is accurate, current and complete at the date of publication, no representatives or warranties are made (express or implied) as to the accuracy, or completeness of such information. We cannot accept responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website or any other website to which it may be linked. We make no warranty that this website is free from errors, defects or viruses.

Copyright Notice

The entire contents of this website (except where applicable the crown copyright location maps) is property of Manns and Manns and is subject to copy right with all rights reserved.

You may not reproduce (in whole or in part), modify, decompile, disassemble or transmit or use for any commercial purpose whatsoever any information from this website without our written consent.

Applicable Law

Any disputes arising from the use of this website shall at all times be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts.

Cookies We use cookies to ensure that we give you the best experience on our website. To find out more about our cookies policy, see our cookies policy here or in the footer.