Tenants Guide & Fees

Tenant’s Terms of Business, Fees & General Guide.


You have seen your perfect home online or from our marketing. What do you do next?.

Prospective tenants should contact our offices to arrange a viewing via email or telephone. One of our representatives will contact the relevant tenant or vendor, then liaise between you and them to arrange a convenient time. Although we do try to arrange viewings within twenty four hours, please understand we are occasionally reliant on other people’s times scales, especially when a property is still tenanted.

Our general opening hours are shown on our general opening hour’s page.

When you contact us, please be prepared that we will ask you several questions. For example, you will need to tell us if you smoke, have pets, receive housing benefit or have children. We will also ask when you wish to move by and explain to you the length of the tenancy the Landlord is looking for. This is normally 6 or 12 months on an Assured Shorthold Tenancy. Please note Manns and Manns do not provide property for HMO purposes ( Housing of Multiple Occupancy).


Initial Fees, Rent and Deposit

Below is a list of application fees and our general holding deposit amount.

1. Single Person Tenancy Application Fee

£180.00 ( Inc of VAT)

2. Additional Person Tenancy Application Fee

£60.00 ( Inc of VAT)

3. Guarantor Application Fee

£60.00 ( Inc VAT)

4. Holding Deposit


NB: The above fees and holding deposit are due at the time of completing referencing and the initial application process. *Please note that all our fee’s stated on the website currently show VAT inclusive at the prevailing rate. This is currently 20% (2015). The fees stated above, are also non refundable, other than the holding deposit, which is refundable in the event that the landlord/lady withdraws from a proposed tenancy.

What happens before I move in & how much does it cost in total?

2. a. You will now be asked to complete our referencing forms, produce identification, which can either be your passport or the photo part of your drivers license. We will then ask you for proof of your current address, this can be a utility bill such as a Council Tax bill. If you would prefer to be emailed referencing forms, please just ask a representative of Manns and Manns.

We will also provide you with a Tenancy Reservation Statement, at the time you would like to secure a property which is receipted and will be amended each time a payment is made.

2.b. Once all forms are completed you will then be asked to pay the non refundable holding deposit to secure the property. What is the non refundable holding deposit and what does this mean?. The holding deposit is taken to protect the Landlord at the initial stages. It is only returned, if the Landlord (s) withdraws from the property, therefore should you change your mind or fail referencing or cannot provide a guarantor, the £400.00 will be paid to the Landlord to cover any loss of rent or costs they may have incurred. Should the Landlord withdraw, the full £400.00 holding deposit will be returned to you. Please also note that this holding deposit will be deducted from the security deposit, so your balance to pay would be minus £400.00 before you move into a property. We do fully present all fees, rent and deposit’s due on your proposed tenancy statement, which is given to you to check and sign, before we ask for any payments.

2.c. The security deposit: This is taken to ensure that any damage, cleaning or general maintenance that the tenant is responsible for under the terms of their tenancy, not be to the standard the property was given to them in, the Landlord/Agent can deduct from that deposit at the end of the tenancy via the custodial scheme of the Deposit Protection Service. Where the deposit will be held for the duration of the tenancy.

The security deposit amount is one and a half times the monthly rent, unless otherwise specified. To explain; If the property you are wish to rent is £795.00 per calendar month, the security deposit will be equal to £1,192.50.

This deposit is then held with the Deposit Protection Service if the property is managed by Manns and Manns and is paid within 30 days of receipt. Please CLICK HERE for the tenant guide within the Deposit Protection Service to understand more. The deposit is due at least 48 hours before moving in, we will also provide you with the terms of business from the Deposit Protection Service and ask you to complete the relevant forms before any tenancy commences. Please ask the agent at Manns and Manns is managed. If the property isn’t and it is a tenant find only service, your deposit may be registered with a scheme or insurance company that is different to the deposit protection service. In this event we will make you aware who this is, so you can monitor that your deposit is being dealt with appropriately.

2.d. The tenant application fee’s stated, are charged for the referencing process, which is carried out by our chosen referencing firm. This fee also includes general administration, identity checks, financial credit checks, obtaining references from current or previous employers and landlords and any other relevant information to assess affordability, contract negotiation including amending and agreeing terms, and arranging the tenancy and agreement.

2.e. The Rent

Once the reference process is complete, we will ask you to pay the first months rent in advance, in addition to the tenancy deposit. This is all explained and worked out for you on the statement we have previously mentioned. The balance due, at the end of the statement must be received in cleared funds no later than 48 hours prior to commencement of the proposed tenancy. To explain in more detail, we have below shown a typical statement below.

An example of all charges, rent and deposits to expect before moving:

Holding Deposit

£400.00 Payable Immediately

Tenancy Fee

£180.00 (Inc of VAT) Payable Immediately


£60.00 (Inc of VAT)  Payable Immediately

First Month Rent


Security Deposit




Holding Deposit Deduction


Balance to pay before tenancy begins

£2,240 Due 48 Hours before moving.

2. f. Additional fees and deposits explained:

1. Pet Deposit  ( Non refundable)

£150.00 –For the first pet and an additional £50.00 per pet thereafter.

2. Late or non payment of rent

£80.00 ( Inclusive of VAT)

3. Serious rent arrears * More than 7 days late.

£150.00 ( Inclusive of VAT)

4. Lost document replacement

£12.00 ( Inclusive of VAT) per document

5. Early termination fee


6. Tenancy renewal fee

£48.00 ( Inclusive of VAT)

1. If you have a pet you may be asked to pay the non refundable pet deposit shown in the table above, to cover professional cleaning costs, when you leave. This will be added to the above statement at the time and will be payable 48 hours before moving into a property. If you have more than one pet you may be asked to pay an additional £50.00 per pet. Please be aware no pets are accepted unless agreed with the Landlord/Landlady prior to a tenancy commencing.

2. In the event, your rent is in arrears by 7 days or more, there is an administration charge to cover any bank charges, follow up correspondence, amending the accounts and contacting the tenant (s).

3. Serious rent arrears are charged in addition to the late or non payment of rent charge. This is because most of our landlords have insurance companies or appointed Solicitors we have to contact. After 21 days of the rent being late we will also incur costs as a company to assist our Landlord. The administration in these circumstances can cost our company hours of time, so please make sure you pay your rent on time to prevent these charges to you.

4. Lost documents include the inventory, tenancy agreement and deposit information.

5. Early termination fee: In the event it is mutually agreed with the landlord to exit your tenancy before the end of a fixed term. The landlord may agree this can be arranged subject to a replacement tenant(s) being found. In the event of this happening you will be charged £180.00 to cover basic advertising and administration costs. However you will be liable for any rent, until a new tenancy has commenced.

6. Tenancy renewal: This is when a tenancy is coming to an end but you want to continue for a further fixed term, which has been agreed with your landlord/landlady. In this event we put will put a new tenancy agreement together, which is signed, dated and witnessed as your first tenancy agreement was. We will re reference you, before renewing, therefore the fee is to pay for new references to be completed and administration related costs.


So you have passed referencing, you understand all charges that apply, so what happens now?.

We would have asked you as part of the initial process when you would like to move by and agreed the length of the tenancy, which normally will be 6 or 12 months. We will now confirm the moving date with you. 48 Hours before moving you will be sent the prepared tenancy agreement to check through. Part of the email will also be to arrange a day and time with you, to sign all paperwork at our offices.


We will meet with you in our offices, where you will need to sign your tenancy agreement and all relevant paperwork for your new home. Please note that if you have a guarantor they will also need to sign in our offices, prior to you moving into a property. A representative from Manns and Manns will go to the property with you. You will be asked to check, sign and date the prepared inventory and meter readings. We also provide you with keys, which must all be returned at the end of the tenancy.

Manns and Manns will call all utility companies for you. In the event you have not received any correspondence from a utility company within the first week of moving in. Please contact our offices and make us aware immediately.


During the tenancy you will be required to pay the rent monthly in advance, normally two days prior to due date. Therefore it is advisable to set up the payment date with your bank 2 days before. Eg. If your rent is due on the 1st, set the standing order for 29th/30th of the month.


General information for when you have moved in.

Gas, Electric, water, Council Tax, Telephone, Internet & TV. During your tenancy you must ask the agents/landlords permission if you decide to move to a different utility company in writing (Email is fine) and have our/their permission to do so. This would not be unreasonably withheld.

Repairs due to tenant fault

When a tenant requests repairs and has not fully understood or properly used any fittings or appliances, the full cost of the contractor's invoice will be given to the tenant who will be financially liable to pay for any such item/issue.

Client Money Protection: Manns and Manns have client money protection in place with Lonsdale Insurance Brokers Limited. Registered Address: The St Botolph Building, 138, Houndsditch, London, EC3M 1JP. Registered in England, Company Number: 03242438.